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Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
E-book Epub met watermerkbeveiliging Engels 2019 1e druk 9789401803953Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
itil servicemanagement itil 4 service management ict itil4 ict (informatie- en communicatietechnologie) service value system changemanagement incidentmanagement it management servicewaardesysteem waardecreatie itil foundation problemen servicelevering servicecontinuïteit vier dimensies basisprincipes configuratiemanagement servicelevelmanagement servicedesk vierdimensies service value chain voortdurendeverbetering it servicemanagement servicerelaties serviceverzoeken monitoring utility warranty itil practices certificering stakeholders leveranciersmanagement it-assetmanagement capaciteitsmanagement servicewaardeketen waardestromen automation it processen releasemanagement management practices informatiebeveiligingsmanagement silo's servicekwaliteit cocreatie continue verbetering uitrolmanagement devops guiding principles risicomanagement agile lean it kennismanagement it-certificering organisatie governance servicecatalogus examen technisch management systeembeheer automatisering serviceportfolio feedback it services risicobeheersing samenwerken zichtbaarheid toeleveranciers partners eindresultaat
Trefwoorden
Specificaties
Lezersrecensies
Inhoudsopgave
-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices
Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan