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The author of this book believes passionately in the National Health Service and through his work offers the government recommendations for how its reform process can be saved from failure. Meer
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Meer
Should we rethink growth? Is the abundance of the western world still ethical? Growth, social responsibility and sustainable development are indeed deeply entangled. Meer
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. Meer
The second edition of The Principalship from A to Z provides a set of tools that can be used immediately to improve your leadership practice. Organized into 26 chapters—one for each letter of the alphabet—this book covers the most important and prevalent issues and skills for leaders in today’s schools, including matters of limited funding, juggling social media, teacher evaluation, student achievement, school safety, and collaborating with parents. Meer
Exploring major questions such as what people want from their work and why, Just Work discusses both new and enduring themes, examining to what extent this is accounted for by a changing environment of work since the 1970s. Meer
Resilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity. Meer
Complexity is slowing companies down, costing them on average 10% of their profits. Based on cutting-edge research, this practical 'how to' guide will show businesses how to remove complexity to boost profits and morale. Meer
Social and environmental issues can be very complex and overwhelming for managers. A partnership seems like an obvious solution. But what type of partnership is appropriate, what are the pitfalls and how can they be overcome? Meer
This highly practical book explains how executive teams in global companies can work together to successfully drive change, enable fast growth or restructure the business. Meer
Transnational Corporations and Transnational Governance examines the different kinds of distance-related barriers related to cross-border investment. Different forms of governance, whether inside the firm or as part of its network of external relationships, have the aim of reducing uncertainty and creating a more predictable environment. Meer
Every year, financial services organizations make billions of dollars worth of decisions using automated systems. For example, who to give a credit card to and the premium someone should pay for their home insurance. Meer
Our lives are full of defining moments, but do we recognize them? We often fail to appreciate the significance of these moments. At work the pressure can be relentless and we can fail to enjoy these moments. Meer
This is a book for aspiring event managers, providing both a theoretical and a practical guide to selecting and working with venues as part of the event planning process. Meer
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