FW Davis
Customer–Responsive Management – The Flexible Advantage
The Flexible Advantage
Paperback Engels 1996 9781557865052
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Specificaties
ISBN13:9781557865052
Taal:Engels
Bindwijze:paperback
Aantal pagina's:286
Uitgever:John Wiley & Sons
Hoofdrubriek:Leiderschap, Algemeen management
Serie:Total Quality Management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
An Introduction to Customer Responsiveness.
<p>The Evolving Economic Focus: From Conquest to Relationship.</p>
<p>Why Should Organizations Be Responsive?.</p>
<p>Customer Responsiveness is Activity Based.</p>
<p>The Customer–Responsive Model.</p>
<p>Examples of Customer–Responsive Organizations.</p>
<p>The Customer Relationship Management Task.</p>
<p>Delivery Coordination Management Task.</p>
<p>Customer–Responsive Demand Economics.</p>
<p>Customer–Responsive Cost Economics.</p>
<p>Customer–Responsive Pricing.</p>
<p>The Customer–Responsive Organization.</p>
<p>Customer–Responsive Information Infrastructure.</p>
<p>Responsive Relationships.</p>
<p>The Evolving Business Focus: Production to Customer Responsiveness.</p>
<p>Index.</p>
<p>The Evolving Economic Focus: From Conquest to Relationship.</p>
<p>Why Should Organizations Be Responsive?.</p>
<p>Customer Responsiveness is Activity Based.</p>
<p>The Customer–Responsive Model.</p>
<p>Examples of Customer–Responsive Organizations.</p>
<p>The Customer Relationship Management Task.</p>
<p>Delivery Coordination Management Task.</p>
<p>Customer–Responsive Demand Economics.</p>
<p>Customer–Responsive Cost Economics.</p>
<p>Customer–Responsive Pricing.</p>
<p>The Customer–Responsive Organization.</p>
<p>Customer–Responsive Information Infrastructure.</p>
<p>Responsive Relationships.</p>
<p>The Evolving Business Focus: Production to Customer Responsiveness.</p>
<p>Index.</p>
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Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan