Healthcare Business Intelligence + Website – A Guide to Empowering Successful Data Reporting and Analytics

<p>Foreword xi</p>
<p>Preface xiii</p>
<p>Acknowledgments xvii</p>
<p>CHAPTER 1 Business Intelligence 1</p>
<p>What BI Isn t 2</p>
<p>Do You Need BI? 3</p>
<p>Healthcare Information Environment 4</p>
<p>Data Modeling 9</p>
<p>The Don ts 10</p>
<p>CHAPTER 2 The Tenets of Healthcare BI 13</p>
<p>The Tenets 15</p>
<p>Data Quality 17</p>
<p>Leadership and Sponsorship 22</p>
<p>Technology and Architecture 26</p>
<p>Providing Value 31</p>
<p>Cultural Implications 35</p>
<p>Seeking Equilibrium 35</p>
<p>CHAPTER 3 Data Quality 39</p>
<p>Data Quality Implications for Healthcare 40</p>
<p>Data Governance 42</p>
<p>Data Profiling 58</p>
<p>CHAPTER 4 Leadership and Sponsorship 67</p>
<p>Leading a BI Initiative 68</p>
<p>Why Sponsorship Is Critical 80</p>
<p>CHAPTER 5 Technology and Architecture 101</p>
<p>The Abilities : Scalability, Usability,</p>
<p>Repeatability, Flexibility 104</p>
<p>Scalability 106</p>
<p>Usability 110</p>
<p>Repeatability 117</p>
<p>Flexibility 130</p>
<p>CHAPTER 6 Providing Value 135</p>
<p>Creating a BI Team 136</p>
<p>User Adoption 144</p>
<p>The BI User Persona Continuum 149</p>
<p>Six Steps to Providing Value 152</p>
<p>CHAPTER 7 Gauging Your Readiness for BI 175</p>
<p>Stop 181</p>
<p>Proceed with Caution 186</p>
<p>The Go Stage 191</p>
<p>CHAPTER 8 Future Trends in Healthcare BI 195</p>
<p>Web 2.0 and Social Media 197</p>
<p>Mobile Technologies for Healthcare BI 204</p>
<p>Analytics: More Than a Buzzword 206</p>
<p>Creating a Data–Driven Organization 208</p>
<p>Big Data and Why It Matters 211</p>
<p>To the Cloud! 212</p>
<p>CHAPTER 9 Putting It All Together 215</p>
<p>Year One 216</p>
<p>Get Some Support 217</p>
<p>Governance Structure 220</p>
<p>Projects with Value 221</p>
<p>Technology and Architecture Gaps 223</p>
<p>Architectural Gaps 229</p>
<p>Cultural Preparedness 230</p>
<p>Marketing the Program 230</p>
<p>Manage the Inaugural Effort 232</p>
<p>Build Supporting Processes and Infrastructure 234</p>
<p>Train and Deploy 236</p>
<p>Operationalize the BI Function 238</p>
<p>KPIs for Healthcare 239</p>
<p>Departing Thoughts on Healthcare BI 240</p>
<p>APPENDIX A Data Governance Policies and Procedures 243</p>
<p>APPENDIX B Business Intelligence Reporting Tool 253</p>
<p>APPENDIX C Business Intelligence Road Map Template 265</p>
<p>APPENDIX D Business Intelligence Marketing Plan</p>
<p>Template 281</p>
<p>APPENDIX E Status Report Template 285</p>
<p>About the Website 289</p>
<p>About the Author 291</p>
<p>Index 293</p>