The New Operational Culture

Name: The New Operational Culture
Author: Beatriz Munoz-Seca

The Case of the Theatre Industry

Gebonden Engels 2008 9780230220966

Verwachte levertijd ongeveer 9 werkdagen

64,41

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Samenvatting

Imparting experiences from the theatre world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. This is a must read for executives who wish their operations to be effective and to find satisfaction in shared success.

Specificaties

ISBN13:9780230220966

Taal:Engels

Bindwijze:gebonden

Uitgever:Palgrave Macmillan UK

Hoofdrubriek:Algemeen management, Leiderschap, Algemeen management

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Inhoudsopgave

Introduction A New Operational Culture The Teatro Real PART I: EFFICIENCY The Teatro Real's Mission The Mission's Concepts The Leading Characters Understanding Our Characters The Operational Dream and a 5-star Service Achieving a 5-star Service Operations The Structure of Operations Operations Management and Translation Profile of the Operations Manager PART II ATRACTIVENESS The Innovation Process Implementing Innovation Rehearsal and Training The RT Concept The Creative Process: The Opera Don Giovanni Basic Concepts of the Creative Process PART III: UNITY Relevance and Operational Culture Talent Management and Operational Culture The Management Style of the Teatro Real's Operations Management Management Style The Icosalogue Epilogue Conversations with Maestro López Cobos